Return & Refund Policy

BuyIDFactory produces customized business cards according to individual order specifications. Because personalized QR code business cards are manufactured specifically for each customer, they may not be eligible for return simply because the customer changes their mind after production.

Please review your order information carefully before approving production.

1. Customized Product Returns

Our products may include personalized business cards and QR code business cards prepared according to customer-supplied requirements.

Customization may involve:

· Customer-provided text

· Business information

· QR code content

· Artwork

· Logos

· Quantity

· Product specifications

Because these products are made specifically for individual orders, returns or exchanges are generally not available once production has started unless an applicable exception described in this policy applies.

2. Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Before production begins, we may be able to consider requests involving:

· Text corrections

· QR code information

· Artwork changes

· Quantity changes

· Order cancellation

Once manufacturing has commenced, changes or cancellations may no longer be possible because materials and production resources may already have been allocated.

3. When a Refund or Replacement May Be Considered

A refund, replacement, or other resolution may be considered when the received products have a significant issue attributable to the production or fulfillment process.

Examples may include:

· Products materially differ from the confirmed specifications

· A confirmed manufacturing defect affects the products

· Products arrive damaged as a result of transportation

Each situation will be reviewed based on the order information and evidence provided.

4. Reporting a Product Problem

If you believe your order has an issue, please contact our support team after delivery.

To help us evaluate the situation, please provide:

· Order information

· A description of the problem

· Clear photographs of the received cards

· Photographs of packaging when relevant

· Any other information requested by our support team

After reviewing the information, we may determine an appropriate resolution.

Depending on the circumstances, a resolution may include:

· Replacement production

· Partial reimbursement

· Other reasonable arrangements

5. Situations That May Not Qualify for a Refund

A refund or replacement may not be available where the issue results from information, artwork, or approval provided by the customer.

Examples include:

· Incorrect customer-submitted information

· Spelling or wording approved before production

· Errors contained in customer-provided artwork

· Poor-quality source files supplied by the customer

· Incorrect QR code information supplied or approved by the customer

· Changes in personal preference after production

· Failure to provide information required to complete the order

Customers are encouraged to carefully check all order and QR code details before giving final approval.

6. Authorized Returns

If a return is approved, our support team will provide the applicable return instructions.

Please do not send products back before receiving authorization from us.

Packages returned without prior approval may not be accepted or may not qualify for reimbursement.

7. Contact Us

For return, replacement, or refund questions, please contact:

SEALENG QIDAN PRINTING INC
30 N GOULD ST STE R
SHERIDAN, WY 82801
USA

Email: [email protected]
Phone: +1 (307) 555-0148
Website: BuyIDFactory.com